Help center

Register with your e-mail address and a long password, then follow the link we send to confirm the address. Until it is confirmed, sensitive changes such as adding a withdrawal address stay locked.

Open Security, choose the authenticator, scan the QR code with an authenticator app and enter the six-digit code. Save the recovery codes it shows; each one works once. It protects sign-in and withdrawals, and creating an API key needs it.

After a new device signs in, or after you change your password or authenticator, withdrawals wait out a security cooldown. We tell you by notification and mail. If it was not you, end the session in Security and change your password.

Open Assets and choose Deposit. Each deposit shows the network and the address to use; send only the asset and network shown, anything else can be lost. A deposit appears once the network confirms it. Deposit methods show up here as soon as the exchange has connected them.

Open Assets, choose Withdraw, pick the asset and network, then enter the address and amount. Each network has a fixed fee and a minimum, both on the fees page. Some networks need a memo or tag; funds sent without the right one can be lost.

Spot supports market and limit orders, stop and take-profit orders, trailing stops and OCO pairs. A limit order waits at your price; a market order fills at the best price available now.

A fee is a percentage of each trade and falls as your 30-day volume or holdings raise your VIP level. The fees page shows the exact rate you pay today, every level, and any running campaign.

Pick a market, a side and a target price. When the live price crosses it, we tell you once by notification and, if you allowed it, by e-mail or push. You can have up to 20 alerts at a time, 5 on one market.

Share your code or link. When someone who signed up with it trades spot, a part of the fee they pay is paid to you. A code can be added in the first days after signing up, and only once. The referral page shows your terms exactly.

Every key can read. Trade and Withdraw are separate permissions. A key that can withdraw needs at least one allowed IP address and an e-mail confirmation. Keys cannot be edited; rotate one to get a new secret half with the same permissions.

Open Support, pick a topic and describe the problem; you can attach screenshots or logs. We aim to reply within 24 hours and to resolve within 3 days.

Prices come from public Kraken market data and can lag by a few seconds. When the source cannot be read the screen says so and shows no guessed price.

Favorites are kept in this browser, separately for each brand; they are not synced to your account. If browser storage is unavailable, selections stay on the open page only.

Use the language selector and theme button at the top of the screen. Preferences are kept in this browser; if storage is unavailable they apply to the open page only.

Which products are open for you is shown on the Services screen, which reads it live. Anything that is not open says so there.

The offline warning reflects the browser's connection. The open page stays visible, but its figures are not current; they refresh when the connection returns.